Enable Strategy Lab
RACI Matrix
Nobody should ever wonder who's actually on the hook. One chart, one letter per person per task.
Confusion over who does what is one of the most common (and most avoidable) causes of dropped balls in a growing business. List the tasks or decisions that matter, list the people or roles involved, then mark each one Responsible, Accountable, Consulted, or Informed. The tool nudges you if a task has no clear Accountable owner, or more than one - both are common mistakes that quietly cause things to fall through the cracks. Export a clean chart to share with the team.
Included in All Access, or unlock it on its own.
Who it’s for
- Nobody's quite sure who owns what?
Start here first: free Academy course
The RACI Matrix
"I thought someone else had it" is one of the most expensive sentences in a small business - and it keeps happening because roles were never actually made explicit. The RACI Matrix fixes that: everyone on a task knows exactly whether they're Responsible, Accountable, Consulted, or Informed. Skip it and the same gap keeps swallowing tasks that everyone assumed someone else owned.
- 1.The Four RolesFour letters, four very different jobs on a task - and why blurring them is where things go wrong.
- 2.Exactly One Accountable OwnerThe single rule that matters more than any other in a RACI chart - and the two ways people break it.
- 3.Consulted vs InformedThe most commonly confused pair on the chart - and why getting it backwards quietly wastes everyone's time.
- 4.Pick a ProcessName a real process, project, or recurring task where it's genuinely unclear who does what.
- 5.Quick CheckA few questions to lock in what you just covered.
- 6.Build Your MatrixTurn the process you named into a real RACI chart - the tool flags any task missing a clear owner.
Questions
What does the RACI Matrix do?
Confusion over who does what is one of the most common (and most avoidable) causes of dropped balls in a growing business. List the tasks or decisions that matter, list the people or roles involved, then mark each one Responsible, Accountable, Consulted, or Informed. The tool nudges you if a task has no clear Accountable owner, or more than one - both are common mistakes that quietly cause things to fall through the cracks. Export a clean chart to share with the team.
How much does the RACI Matrix cost?
It's included in All Access along with every other Lab and the full Academy, or you can unlock it on its own. The membership page has the current options.
Is it built for Australian businesses?
Yes. Enable Strategy Lab is built in Queensland for Australian small business owners, using Australian dollars, GST and Australian terms throughout.
Do I need to be good with numbers or strategy?
No. Each Lab walks you through one step at a time in plain English, with examples, and saves your work as you go so you can come back to it.
Is there anything I should read first?
Yes: the free Academy course "The RACI Matrix" explains the thinking behind this Lab in 6 short lessons.